SHIPPING & RETURNS
RETURNS AND EXCHANGES
We want you to love your purchase, however we understand some things don't work out as planned. If you purchase an item that you are not satisfied with, please return the unworn, unused product with the original tags still attached within 7 days of receiving it. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns time frame.
We reserve the right to not accept the item back if we feel that the item has been used or if the item has been damaged, including make-up or tan stains etc.
Returned items must be received by Brick Lane within 5 business days of our email confirmation for the return. Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a exchange or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. A refund will only be provided if the return is due to a fault (see terms and conditions below).
All sale items are final. We do not accept returns on sale items.
Brick Lane Boutique is not liable for the loss of garments being returned. We encourage you to return your item/s via registered or traceable postal services and taking note of your tracking number. Returned items must be sent by a prepaid method of shipping to which the customer is responsible for the payment of.
Please Note: If you require a refund we only refund the cost of the product being returned.
We do not refund initial postage nor do we cover the cost of postage for products being returned.
If you are wanting to exchange an item that you have purchased please send an email with your request to: firstname.lastname@example.org
If your exchange doesn’t meet free postage terms and conditions, a pre-paid post bag must be sent back with your return already filled out with your address so we can re-send the exchange.
If a post bag is not included, we will contact you prior to sending your exchange for postage payment.
WE DO NOT ACCEPT RETURNS ON ANY HEAD WEAR, JEWELLERY, SWIMWEAR & TOYS/TEETHERS, BIBS/DUMMIES.
These items cannot be excepted back due to health and safety reason.
We offer refunds and exchanges except for the above stated (provided that the item is still in stock).
To return an item please email us at email@example.com and we will reply with return details.
FAULTY OR DAMAGED ITEMS
All items sent out are thoroughly checked before sending and packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us at firstname.lastname@example.org and we will organise a replacement for you. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major fault. You will only be refunded in full if the item cannot be repaired or replaced or if the fault is major.
At Brick Lane we would like to make your online shopping experience as quick & as easy as possible. Your order will be dispatched within 1 – 2 business days of placement.
Free standard domestic shipping on orders over $50
Free express domestic shipping on orders over $150
Domestic standard shipping - $12
Domestic express shipping - $15
Domestic heavy goods shipping (over 5kgs) - $20
International shipping - $20
Please note, international customers are responsible for their own duties and taxes